KitchenCost Support
Contact
- Email: help@kitchencost.app
- Threads: @jaden_focuslab
English support
- You can write to us in English.
- For pricing or cost questions, include your country and currency code (for example USD or CAD).
- If you are a food business, include your service type (dine-in / takeout / delivery).
- Support replies follow Taiwan time (UTC+8).
Please include
- Device model + OS version (iOS / Android / Windows)
- App version/build (shown on the top-right of the home screen)
- Steps to reproduce (expected vs actual behavior)
- Optional: screenshots / screen recordings
FAQ
- Where is my data stored? Ingredients, menu items, and prices are stored on the device you are using by default. If you choose to turn on cloud sync to work across devices, they are kept in sync storage as well. Limited usage and stability data may be processed separately, as described in the Privacy Policy.
- Do I have to use cloud sync? No. The core costing features work on your device without signing in or syncing.
- Is synced data encrypted? Yes. Key business data such as names, notes, prices, pack sizes, and selling prices is encrypted on your device before it is sent over a secure connection. Some metadata needed to run sync and manage access, such as identifiers and change timestamps, is handled separately.
- Is my data used to train AI? No. The ingredient and menu data you store in KitchenCost is not used to train AI models.
- Do you sell my data to other companies? No. The ingredient and menu data you store is not sold, and we do not share it with advertising networks.
- How do I back up or restore? You can export and restore backup files in Settings → Data management in the mobile app. Keep a backup file somewhere safe before you change devices or reset your data.
- How do I update the app? iOS via the App Store, Android via Google Play. Windows builds are on GitHub Releases.
- How do I restore purchases? Use Settings → Restore purchases.
- How does cost calculation work? We calculate unit cost from purchase price and quantity, then multiply by amount used for each ingredient.
- Do you support prep items (sub-recipes)? Yes. Add another recipe as a prep item and costs are calculated recursively.
- Can I contact support in English? Yes. English support is available. For pricing or cost questions, include your country and currency code (for example USD or CAD) for a faster, more accurate reply.
- Bug report / feature request Please include platform, OS version, app version/build, and reproduction steps via email.
Trash
Deleted items move to Trash first. You can restore or permanently delete them via Settings → Trash.